标题: RN 洛杉矶 DC-02 部分停电 [打印本页] 作者: cnfei 时间: 2023-12-29 17:54 标题: RN 洛杉矶 DC-02 部分停电 网站今天打不开，从https://status.racknerd.com/看到洛杉矶 DC-02 部分停电作者: 永生之海 时间: 2023-12-29 18:20
有什么补偿作者: Sure 时间: 2023-12-29 19:25
应该没有啥补偿吧作者: Vineyard 时间: 2023-12-29 22:14
8个小时了，昨天才买的。能退款吗...作者: 宇宇宇 时间: 2023-12-29 22:26
提示: 作者被禁止或删除 内容自动屏蔽作者: wherl 时间: 2023-12-29 22:30
74没影响，但最近感觉慢的过分了作者: 3634048 时间: 2023-12-30 00:29
66.103 的 没影响作者: cnfei 时间: 2023-12-30 10:45
We're reaching out regarding a detected hardware anomaly on the physical host node hosting your VPS racknerd-69695b that occurred last evening. Despite our diligent efforts in troubleshooting the matter, the persistent problem mandated an offline/extended evaluation.
Our analysis so far points to a malfunctioning backplane which created communication issues with the server's controller, resulting in metadata inconsistency within the Hardware RAID controller, rendering the server unable to boot. Regrettably, this complex issue necessitates a more comprehensive offline investigation. In such case, we will be involving specialized technicians and our priority is to tread carefully with the goal of data integrity.
In anticipation of avoiding a prolonged service disruption, we've swiftly set up a new replacement VPS for you. This allows you to resume your workflow and reinstate your operational environment with as minimal impact as possible. Considering the intricacy of the original issue, it may take some time for us to work on the original issue offline.
To ensure business continuity and to get you back online without delay, we recommend you consider this new VPS as your primary service replacement moving forward. We understand the inconvenience this may have caused and deeply apologize for the disruption. Our commitment is to provide you with a reliable and effective service. Once we've made significant progress in reviving the original node, we will reach out to you separately. At that time, we will guide you through the process of retrieving your data - possibly by temporarily reactivating the old VPS, allowing you to synchronize data with your new VPS, among other methods. Please note, the recently provisioned VPS specified below is set to be your new service replacement going forward, to ensure the continuity of your operations.
As a gesture of our acknowledgement for this inconvenience, we've credited your account with a free month of service for the affected VPS. There is no need for you to raise a support ticket to claim this compensation; the extension has already been applied to your service due date.
In this email you will find the NEW VPS login details. This email will contain your KVM VPS root info, as well as SolusVM credentials (NerdVM control panel).
Please allow up to 10 minutes for your server to be installed before attempting to use it.作者: cnfei 时间: 2023-12-30 10:46
我们正在就昨晚在托管 VPSracknerd-69695b 的物理主机节点上检测到的硬件异常问题进行联系。尽管我们努力解决问题，但持续存在的问题需要进行离线/扩展评估。