These are my information:
The first and the last letter of my password are XXX and XXX.
My Post Address: XXXXXXX
My Phone Number: XXXXXXX作者: 818759 时间: 2009-10-27 08:39
客服给的回复：
Hello Li,
It appears that the shared IP for the server you are on may be blocked by the Firewall of China. Here are options that we can suggest to resolve this issue:
1.) Server move + Dedicated IP - We can offer you a move to one of our LPCP servers and enable a dedicated IP on your account (standard dedicated IP fees of $4.95/month apply). Having a dedicated IP means that your website will have its own IP address and won't be blocked if the shared IP of the server is blocked. A move to an LPCP server is required in order to ensure that mail services continue as the LPCP servers have a dedicated mail server whereas the cPanel servers do not. If you require cPanel hosting, please refer to the Dedicated Server solution below.
Please note that the move offered does have limitations as we cannot directly move accounts between the two control panels. Your databases and files will be transferred as a part of this move, however, all email addresses, parked domains, addon domains, subdomains, ftp account, and mysql/postgres users would need to be recreated on the new LPCP account. Any current emails would need to be downloaded to your computer or they would be lost and any custom DNS entries would need to be re-setup after you have re-added those domains to the LPCP interface.
2.) Upgrade to a VPS account - VPS accounts have fewer accounts on each server so the likelihood of the server becoming blocked is less. You can learn more about the VPS accounts, including cost, by going to http://www.lunarpages.com/virtual-private-server/
3.) Upgrade to a Dedicated Server - On this plan, you are the ONLY account on the server, so if you are being blocked, then it is because the nature of content that you are hosting. You can lean more about Dedicated accounts, including cost, by going to http://www.lpdedicated.com/
If you wish to proceed, please indicate which option you would like to pursue. In addition, please provide the following:
cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:
If you can not supply the last 4 digits of the credit card, please provide:
cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:
As well as your acceptance of the charges to be made on your account.
Thank you for contacting Lunarpages helpdesk.
If you require additional assistance, please do not hesitate to contact us again.
Support forums - http://www.lunarforums.com
Telephone: 1-714-521-8150 , Fax: 1-714-521-8195
24 hour Network Status Line: 1-562-697-8106作者: 818759 时间: 2009-10-27 08:39 标题: 我继续问： I can choose to?
Server move - We can offer a one time move to another server at no charge, that currently isn't blocked, however there is always a possibility of the server becoming blocked again.作者: 818759 时间: 2009-10-27 08:40 标题: 他又这么回的！ Hello Li,
Server move will have possibility of the server becoming blocked but our option is to add Dedicated IP and server move. Dedicated IP will prevent blockage.
Server move + Dedicated IP - We can offer you a move to one of our LPCP servers and enable a dedicated IP on your account (standard dedicated IP fees of $4.95/month apply).
If you wish to proceed, please provide the following:
cPanel or Plesk username or the primary domain on the account:
Last 4 digits of the credit card on file:
If you can not supply the last 4 digits of the credit card, please provide:
cPanel or Plesk username or the primary domain on the account:
First and last characters of the password on file:
Your full postal mailing address:
Telephone number:
As well as your acceptance of the charges to be made on your account.
Thank you for contacting Lunarpages helpdesk.
If you require additional assistance, please do not hesitate to contact us again.