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When you update the Chevereto DB, the system sets the website in maintenance mode to avoid conflicts with ongoing visits. Basically, the system needs to "close" before starting to issue the DB changes.
When that process gets altered due to a fatal error, mostly because of conflicting DB servers (missing charsets, poor datime database, etc.) the system never reverts back the maintenance mode because any interruption means that you aren't running the official DB schema and the first thing that you should do is to go to our official support so we can identify the issue and either fix the sofware or at least beware other clients on conflicting DB drivers / servers.
Hope that you can reach us, it will be the best for your data. |
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